Karen Hlavenka, Office Manager

Karen HlavenkaKaren has over 20 years of experience in the medical industry (evident by the only black and white photo) from sales to management. Her most accomplished success to date was opening and managing the Texas Children’s Health Center (TCH) in The Woodlands, TX. Prior to TCH, Karen had the opportunity to work for Developmental Steps, a small independently owned pediatric therapy center, of which she became part owner. Karen has three children, a daughter Lauren in NYC and two sons Jason and Nick in Dallas and a granddaughter, Coco whom she adores. Karen enjoys her family most of all and after that any opportunity she can get to hold and play with the kids at BHP! She joined the BHP family in 2006. Karen is now working off-site for BHP.

Patty Hernandez, Office Supevisor

Patty was born and raised in Washington state but had been a resident of Southern California for over 16 years. She has over 8 years of Office Management experience, the majority of that in the Veterinary Hospital field. In her spare time she enjoys spending time with her daughter, reading, cooking and being outdoors. Patty joined the BHP family in 2014.

Andrea Madrid, Front Office

Andrea MadridBorn in Los Angeles but raised in El Salvador, Andrea moved back to California when she was 15 years old. She has her degree in visual communications from FIDM Los Angeles. She is also a trained jazz and ballet dancer and enjoys spending her free time with family, snowboarding, hiking, going to the beach, reading, and traveling to El Salvador. Andrea especially loves spoiling her niece and nephew. Andrea joined the BHP family in 2010.

Dealane Shaw “Dee Dee”, Medical Assistant

Dealane ShawDee Dee was born in Los Angeles and has twelve years of experience as a medical assistant. She is currently studying to become a registered nurse. In her spare time, Dee Dee enjoys spending time with her two children. Dee Dee joined the BHP family in 2008

Monica Houlemard, Medical Assistant

Monica Houlemard
Monica was born and raised in Los Angeles and has over 15 years of experience in the medical field.  During the last 12 years she has been in Pediatrics, which is the field of her choice along with Child Development.  Monica has two grown daughters and a teenage son.  In her spare time, she enjoys spending time with her granddaughter and grandson.  Monica joined the BHP family in 2010.

Jocelyn “Josie” Jimenez, Medical Assistant


Jocelyn “Josie” Jimenez
Born and raised in El Salvador, Josie moved to California when she was 14 years old. She has 6 years of experience as a pediatric medical assistant. In her free time she enjoys spoiling her two children and shopping for make up. Josie has been a part of the BHP family since 2016.

Anita Chavaque, Medical Assistant


Anita was born in Los Angeles and loves working with children.  She has been a medical assistant in pediatrics for over 4 years as well as working in Obstetrics and Gynecology.   Anita is currently attending college in hopes of becoming a Physician Assistant.  She lives with her father and three German Shepherds in their new home. ​

Leila Zandy, Front Office

Leila was born and raised in Austin, TX and recently relocated to the LA area. She is enjoying her new journey here in Cali. In her spare time, she enjoys taking dance classes, traveling, reading, watching movies, and hanging out with her friends.